IVR Call Flow Diagram - Transition

A transition is a change or a link from one element to another. With the exception of a jump element, a transition is defined from a parent element to a child element.

Create a Transition

A transition is created automatically when a new element is added. This generic information page is the first step of creating a new element. It can be accessed through the element properties after the element is created.

Transitions are defined in child elements. A transition from parent to child element is triggered when the defined condition is satisfied. As shown in the above figure, a transition condition can be defined by:

• a touch tone key or a list of touch tone keys

For example, if the touch tone key response is defined as 5, then a transition from parent element to this child element is triggered when a caller presses 5.

• a generic condition

This can be any generic expression. For example, current time is earlier than 8 in the morning. Using generic condition is for advanced users who understand programming