2. Use Outbound IVR Application for Autodialer

Once an outbound IVR application is deployed on Voicent Gateway, it can be used by Voicent BroadcastByPhone autodialer. To do so, select Broadcast > Select Message from the program main menu, then select IVR Studio

Once select, the spreadsheet window is updated - all required input columns, such as Model and Year, and all confirmation columns, such as Rating, Recommend, Suggestion, are automatically added.

You can then use BroadcastByPhone as usual. All confirmations are collected after each phone call. For example, the second row in the above figure shows Jose has rated the service 2, and will recommend it to his friend, and he also left a voice message. Simply click on the Message link to play the voice message.