4. Test IVR Application

Once an IVR application is deployed, Voicent Gateway automatically selects the IVR application for incoming calls. You do not need to run IVR Studio in order to use the deployed application.

To test the deployed IVR application, simply call the phone number the modem is connected to. If you have multiple phone lines, you can call any number the modems are connected to. Normally, you should not have any error if you are not using extension mechanisms (HTTP or Java). However, if you do, you can take a look at the gateway log files. The log files are saved under the folder:

C:\Program Files\Voicent\Gateway\logs

The log files are not easy to understand. But you can search for keywords like "error", "fail", and "cannot", etc.

You can go back to IVR Studio to fix any error. Once fixed, you can deploy the application to the gateway again using the same application name. IVR Studio will prompt you for whether to overwrite the deployed application with the same name.

Please note that if you are using Voicent Natural Text-to-Speech engine for some of the IVR prompts, the prompts might come up a little slow for the first call. But subsequent calls should be normal.