2. Validate IVR Design

IVR call flow diagram might contains errors. For example, the touch tone key defined for both Sales and Service is 2. If a caller press 2, the system will not know which element to activate next.

To validate or check an IVR design in IVR Studio, press the validate button on the program tool bar. For the above design, you will see the following error:

Error: (Sales) Element Service has identical touch tone key: 2

You must fix all errors before deploying the application.