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	<title>IVR Business Phone System &#124; Outbound IVR and Inbound IVR &#187; PBX</title>
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	<description>IVR Software</description>
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		<item>
		<title>Configure Inbound Call Center</title>
		<link>http://voicent.com/ivr/blog/index.php/pbx/993/configure-inbound-call-center</link>
		<comments>http://voicent.com/ivr/blog/index.php/pbx/993/configure-inbound-call-center#comments</comments>
		<pubDate>Wed, 07 Oct 2020 20:26:16 +0000</pubDate>
		<dc:creator>Voicent</dc:creator>
				<category><![CDATA[PBX]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=993</guid>
		<description><![CDATA[In order for people to call your call center, you will need inbound call center features, such as a dedicated telephone number, phone lines to handle simultaneous calls, voice mail, auto attendant, extensions, call distribution , advanced IVR app, etc. &#8230; <a href="http://voicent.com/ivr/blog/index.php/pbx/993/configure-inbound-call-center">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to setup an answering service</title>
		<link>http://voicent.com/ivr/blog/index.php/ivr-usage/902/how-to-setup-an-answering-service</link>
		<comments>http://voicent.com/ivr/blog/index.php/ivr-usage/902/how-to-setup-an-answering-service#comments</comments>
		<pubDate>Sat, 10 Feb 2018 02:03:19 +0000</pubDate>
		<dc:creator>Voicent</dc:creator>
				<category><![CDATA[IVR Developer]]></category>
		<category><![CDATA[IVR Usage]]></category>
		<category><![CDATA[PBX]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=902</guid>
		<description><![CDATA[When you are setting up an answering service, you normally have a many incoming phone numbers for your clients. The main issue is how to tell which client&#8217;s phone number is called so you can say the proper greetings. The &#8230; <a href="http://voicent.com/ivr/blog/index.php/ivr-usage/902/how-to-setup-an-answering-service">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://voicent.com/ivr/blog/index.php/ivr-usage/902/how-to-setup-an-answering-service/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Direct transfer incoming calls to agent</title>
		<link>http://voicent.com/ivr/blog/index.php/general/895/direct-transfer-incoming-calls-to-agent</link>
		<comments>http://voicent.com/ivr/blog/index.php/general/895/direct-transfer-incoming-calls-to-agent#comments</comments>
		<pubDate>Mon, 29 Jan 2018 20:02:33 +0000</pubDate>
		<dc:creator>Voicent</dc:creator>
				<category><![CDATA[IVR General]]></category>
		<category><![CDATA[IVR Usage]]></category>
		<category><![CDATA[PBX]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=895</guid>
		<description><![CDATA[Please note starting from 10.7.3 release, you can set up direct transfer without using IVR Studio. All you need to do is to select &#8220;Press Nothing&#8221; when you define your auto attendant. The normal auto attendant is set up this &#8230; <a href="http://voicent.com/ivr/blog/index.php/general/895/direct-transfer-incoming-calls-to-agent">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://voicent.com/ivr/blog/index.php/general/895/direct-transfer-incoming-calls-to-agent/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Release note (10.3.9): Authorized IP Addresses for Incoming SIP</title>
		<link>http://voicent.com/ivr/blog/index.php/general/849/849</link>
		<comments>http://voicent.com/ivr/blog/index.php/general/849/849#comments</comments>
		<pubDate>Fri, 06 May 2016 20:39:16 +0000</pubDate>
		<dc:creator>Voicent</dc:creator>
				<category><![CDATA[IVR General]]></category>
		<category><![CDATA[PBX]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=849</guid>
		<description><![CDATA[If you ever running a SIP based PBX system, such as Voicent&#8217;s FlexPBX and IVR system, you are almost certain to see incoming calls pretending from extension 1000 or so. The culprit is a piece of hacking software called SIPvicious. &#8230; <a href="http://voicent.com/ivr/blog/index.php/general/849/849">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>SPA 3012 needs to connect to a router</title>
		<link>http://voicent.com/ivr/blog/index.php/pbx/506/spa-3012-needs-to-connect-to-a-router</link>
		<comments>http://voicent.com/ivr/blog/index.php/pbx/506/spa-3012-needs-to-connect-to-a-router#comments</comments>
		<pubDate>Tue, 15 Oct 2013 22:14:35 +0000</pubDate>
		<dc:creator>Voicent Info</dc:creator>
				<category><![CDATA[PBX]]></category>
		<category><![CDATA[VOIP]]></category>
		<category><![CDATA[flex pbx]]></category>
		<category><![CDATA[router]]></category>
		<category><![CDATA[spa 3102]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=506</guid>
		<description><![CDATA[I purchased Flex PBX that uses SPA 3102. I am trying to do build an offline PBX system, but it would not connect once I unplugged it from the internet. What should I do? Does it even work offline? Voicent &#8230; <a href="http://voicent.com/ivr/blog/index.php/pbx/506/spa-3012-needs-to-connect-to-a-router">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://voicent.com/ivr/blog/index.php/pbx/506/spa-3012-needs-to-connect-to-a-router/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Route Inbound Call using DID Variable</title>
		<link>http://voicent.com/ivr/blog/index.php/general/464/route-inbound-call-using-did-variable</link>
		<comments>http://voicent.com/ivr/blog/index.php/general/464/route-inbound-call-using-did-variable#comments</comments>
		<pubDate>Mon, 15 Jul 2013 15:28:16 +0000</pubDate>
		<dc:creator>Voicent Info</dc:creator>
				<category><![CDATA[IVR Developer]]></category>
		<category><![CDATA[IVR General]]></category>
		<category><![CDATA[IVR Usage]]></category>
		<category><![CDATA[Outbound IVR]]></category>
		<category><![CDATA[PBX]]></category>
		<category><![CDATA[VOIP]]></category>
		<category><![CDATA[broadcastbyphone]]></category>
		<category><![CDATA[database]]></category>
		<category><![CDATA[did]]></category>
		<category><![CDATA[different phone numbers]]></category>
		<category><![CDATA[flexpbx]]></category>
		<category><![CDATA[freetrial]]></category>
		<category><![CDATA[Inbound]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[IVR menu]]></category>
		<category><![CDATA[ivrstudio]]></category>
		<category><![CDATA[java]]></category>
		<category><![CDATA[multi business]]></category>
		<category><![CDATA[Multiple Phone Numbers]]></category>
		<category><![CDATA[navigate pbx]]></category>
		<category><![CDATA[outbound]]></category>
		<category><![CDATA[sql]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=464</guid>
		<description><![CDATA[Hi, i have 20 inbound trunks, each with a separate DID, I want to route my caller somewhere based on the DID number they called. Can Voicent help me with this? Voicent provides an Interactive Voice Response(IVR) system, designed to &#8230; <a href="http://voicent.com/ivr/blog/index.php/general/464/route-inbound-call-using-did-variable">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://voicent.com/ivr/blog/index.php/general/464/route-inbound-call-using-did-variable/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>FlexPBX works with Ooma Premier?</title>
		<link>http://voicent.com/ivr/blog/index.php/pbx/455/flexpbx-works-with-ooma-premier</link>
		<comments>http://voicent.com/ivr/blog/index.php/pbx/455/flexpbx-works-with-ooma-premier#comments</comments>
		<pubDate>Fri, 19 Apr 2013 00:01:22 +0000</pubDate>
		<dc:creator>Voicent Info</dc:creator>
				<category><![CDATA[PBX]]></category>
		<category><![CDATA[flexpbx]]></category>
		<category><![CDATA[IVR]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=455</guid>
		<description><![CDATA[I\&#8217;m considering purchasing your software. I currently run two businesses and use OOMA PREMIER with 2 lines with 2 separate phone numbers. Is this compatible with your system. Can your system identify incoming calls and direct them to the appropriate &#8230; <a href="http://voicent.com/ivr/blog/index.php/pbx/455/flexpbx-works-with-ooma-premier">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://voicent.com/ivr/blog/index.php/pbx/455/flexpbx-works-with-ooma-premier/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Can FlexPBX catch CallerID and route the call to different groups?</title>
		<link>http://voicent.com/ivr/blog/index.php/pbx/453/can-flexpbx-catch-callerid-and-route-the-call-to-different-groups</link>
		<comments>http://voicent.com/ivr/blog/index.php/pbx/453/can-flexpbx-catch-callerid-and-route-the-call-to-different-groups#comments</comments>
		<pubDate>Thu, 18 Apr 2013 23:59:42 +0000</pubDate>
		<dc:creator>Voicent Info</dc:creator>
				<category><![CDATA[PBX]]></category>
		<category><![CDATA[flexpbx]]></category>
		<category><![CDATA[IVR]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=453</guid>
		<description><![CDATA[Can your FlexPBX catch Caller ID and route the call to different groups categorized by priority? Do I need two different incoming lines to go to different groups categorized by priority? Do you have ACD report? q-time, abandoned calls,&#8230;by pie &#8230; <a href="http://voicent.com/ivr/blog/index.php/pbx/453/can-flexpbx-catch-callerid-and-route-the-call-to-different-groups">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://voicent.com/ivr/blog/index.php/pbx/453/can-flexpbx-catch-callerid-and-route-the-call-to-different-groups/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What does &#8220;lines&#8221; mean on FlexPBX?</title>
		<link>http://voicent.com/ivr/blog/index.php/pbx/451/what-does-lines-mean-on-flexpbx</link>
		<comments>http://voicent.com/ivr/blog/index.php/pbx/451/what-does-lines-mean-on-flexpbx#comments</comments>
		<pubDate>Thu, 18 Apr 2013 23:56:10 +0000</pubDate>
		<dc:creator>Voicent Info</dc:creator>
				<category><![CDATA[PBX]]></category>
		<category><![CDATA[flexpbx]]></category>
		<category><![CDATA[IVR]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=451</guid>
		<description><![CDATA[I am looking at the Flex PBX an want to know what you mean by lines. Is 1 line mean a one to one connection as in I call the front desk from my office an now HR can\&#8217;t call &#8230; <a href="http://voicent.com/ivr/blog/index.php/pbx/451/what-does-lines-mean-on-flexpbx">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://voicent.com/ivr/blog/index.php/pbx/451/what-does-lines-mean-on-flexpbx/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Always play pre-transfer message</title>
		<link>http://voicent.com/ivr/blog/index.php/pbx/430/always-play-pre-transfer-message</link>
		<comments>http://voicent.com/ivr/blog/index.php/pbx/430/always-play-pre-transfer-message#comments</comments>
		<pubDate>Thu, 10 Jan 2013 20:37:08 +0000</pubDate>
		<dc:creator>Voicent</dc:creator>
				<category><![CDATA[PBX]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=430</guid>
		<description><![CDATA[My question is this, can the pre-transfer message tell the customers that they are being transferred and then if the line is busy music on hold (queue) will start. The reason why we want queue is we have 3 lines &#8230; <a href="http://voicent.com/ivr/blog/index.php/pbx/430/always-play-pre-transfer-message">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://voicent.com/ivr/blog/index.php/pbx/430/always-play-pre-transfer-message/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
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