5.4 Set Audio Message

There is a slight problem related to the audio message. We cannot use the recorded audio file in this outbound IVR application since we do not have it at this time. That file is generated dynamically by the inbound IVR application.

The inbound IVR application can always save the recorded audio to a fixed file, such as C:\Call List\recorded_message.wav, and this fixed file name can be used in the outbound IVR application. However, we need to be careful with the actual location for the recorded audio file. All local audio files are submitted to Voicent Gateway when an IVR application is deployed. The deployed IVR application will not refer to the original audio files, but instead will refer to the deployed audio files. We should see this in later section. But for now, we assume the recorded audio file is C:\Call List\recorded_message.wav.

In this lesson, both inbound IVR and outbound IVR applications are on the same computer. They share the same Voicent Gateway. In lesson 6, we'll present a solution for two Voicent Gateways on two computers, one for incoming calls and one for outbound calls.

Create Audio File Placeholder

Copy the following: C:\Program Files\Voicent\MyRecordings\sample_message.wav to the folder C:\Call List. Then rename it to be recorded_message.wav.

Set Prompt For the Home Element

Select Home element, click the properties button on the program toolbar, select the Prompt tab. Click the New button. Create a TTS item with text "Hi, this message is for". Click OK to save. Click the New button again. From the Create Prompt window, select Variable radio button. Then select __VG__CALLED_NAME__. This variable refers to the Name column in the BroadcastByPhone spreadsheet.

Click the New button again. Select Audio File radio button, and enter C:\Call List\recorded_message.wav. Click OK to save. The finished prompt is shown below:

Set Prompt for Other Elements

Select Cell and Play Message element, use C:\Call List\recorded_message.wav as the prompt item.