Table of Content

Part I: Basic Usage

• Overview
  • IVR Studio Components
  • Installation

• Lesson 1: Call Flow Diagram
  • Create an element to collect password
  • Add prompt
  • Check correct password
  • Check incorrect password
  • Call Flow Diagram
  • Deploy application
  • Test Lesson 1
     
• Lesson 2: Variable
  • Create a new variable
  • Update variable value
  • Use variable
  • Log caller ID
  • Test Lesson 2
     
• Lesson 3: Record Voice Message
  • Create a record element
  • Create a choice element
  • Listen to recorded message
  • Test Lesson 3
     
• Lesson 4: Run External Program
  • Create a run program action
  • Create a variable for the voice message
  • Use variable as program argument
  • Test Lesson 4
  • Use Windows Batch File
  • Edit the run program action
  • Test Lesson 4 Again
     
• Lesson 5: Design for BroadcastByPhone Autodialer
  • Create an outbound IVR application
  • Create a column variable
  • Use a column variable
  • Set audio message
  • Select autodialer outbound IVR application
  • Edit the Windows Batch File
  • Test Lesson 5
     
• Lesson 6: Communicate with a Website
  • Create an HTTP action
  • Edit the Windows Batch File
  • Deploy Inbound and Outbound IVR Applications
  • Test Lesson 6
     
• Lesson 7: Improvements and Resources
  • Use a natural text-to-speech engine
  • Use pre-recorded audio
  • Use a multi-line system
  • Resources

Part II: Advanced Usage (For Developers)

• Lesson 8: Integrate with IVR Applications
  • Update the IVR Call Flow Diagram
  • Create a Java Action
  • Write a Java Class for Java Action
  • Compile and Run the Java Class
  • Use Action Return Variable
  • Update the Windows Batch File
  • Add a Run Program Action
  • Test Lesson 8
     
• Lesson 9: Integrate with Relational Database
  • Learn more about relational database
  • The Java Class to check password using JDBC
  • Create a Java action to check password
  • Use Java action result to determine which transition to take
  • Get more information from the database
  • Use database action