Audio Prompt Item

Audio prompt items are audio files that are ready to be played over the phone. For fixed information, such as the location of your business address, it is preferred to use audio files. Compared with Text-to-Speech prompt items, audio items require less computing power. This is even more so for multi-line systems.

Audio File Format

The standard audio format for global telephone network is PCM 8KHz, 16 bit, mono. You must use this format.

Audio Quality

You can use the following methods to create your audio file:

• Use Professional Recording Studio

Professional recording studio produces the best quality audio file. Nowadays, you can also hire a professional online to produce your audio file for a reasonable fee. For more information, please search Google for terms like "voice talent".

• Use Voicent Natural Text-to-Speech Engine

Type in your text and have Voicent TTS engine to generate your audio file. To find out about the quality of the voice, please listen to any Voicent online demo. To do so, please select Audio > Create audio by Text-to-Speech... from the program main menu

• Use Telephone to Record

Select Audio > Record Audio by Phone... from the program main menu.

• Use Computer Microphone to Record

Use Microsoft Sound Recorder or other audio software to record your message. The problem with this method is the recording quality. Computer microphones are very sensitive to background noise.

For more information about audio, please see Audio FAQ.