Predictive Dialer | Call Center Software » voip

Caller ID: SIP advanced settings

Voicent Support — Sat, 13 Nov 2021 00:28:10 +0000

In general, the caller ID display for outbound calls are controlled by the SIP message sent from Voicent software and/or your SIP phone service. Many services assign caller IDs to your account or SIP trunk. These caller IDs are set regardless of the SIP message (INVITE message) sent from Voicent software. This is especially true now when SHAKEN/STIR is activated by law.

In the cases that your SIP services allow dynamically setting caller ID for outbound calls, you can use the follow 3 options to control the caller ID display. Different services use different method, so experiment with the option to see which one works. The following setting can be accessed from Voicent App, Setup, Option menu. Choose the SIP account, click Edit, then click the Advanced button.

1. Sip service uses P-Asserted-Identity

Select this one if your SIP service uses P-Asserted-Identity. Once set, calls made from Voicent software will have your selected caller ID value set for this field.

2. Sip service uses display name as caller ID
3. Sip service uses SIP ID as caller ID

The FROM field of an SIP INVITE message will be composed differently based on this setting. The standard format for the FROM field is ["display name"] [SIP ID]@[sip domain]. If the SIP ID field is used for caller ID and the caller ID is 16505551212, for example, then the FROM field will be like “John Doe” 16505551212@192.168.1.100.

Again, please note the ultimate control of caller ID display is controlled by your phone service. These settings are used to help your service provider to identify the correct caller Id. It will work only if your service provider support setting caller ID from the sip message.

Voicent credit package

Voicent Support — Thu, 03 May 2018 00:24:49 +0000

Voicent cloud service uses credit package to offer discount for customers whose usage reach certain volume.

To start, the pay-as-you-go package is offered at 4 cents per minute or per text. This is suitable for low volume usage. The others packages are 2,500, 6,500, and 25,000 credit packages, which correspond to 3, 2, and 1.5 cents per minute / per text rate. These packages are your commitment for certain usage per month. So if there are unused credit in your account at the end of your billing cycle, these credit will not carried over to next month.

If you use more credit, the overage will be billed at the same rate as your package rate. For example, if you have a 6,500 credit package (which billed at 2 cents per minute) and you used 7,000 minutes, the extra 500 minutes are billed also at 2 cents per minute.

(Please note this article does not apply to on-premise software, which uses your own telephone service)

Cloud pricing (usage fee) explained

Voicent Support — Wed, 07 Mar 2018 00:07:20 +0000

The usage fee on Voicent cloud is based on the connected minutes. The time starts from a call is answered, whether by human or machine, to the time the call is disconnected. Basically the call is charged based on connected time. Failed calls, line busy, etc are not billed.

One big money saving feature on Voicent cloud is the billing unit. Calls are not billed, or rounded up to the minute. We use 30/6 billing, which starts from 30 seconds and after that every 6 second.

Based on your call volume (purchased calling package), the per minute rate can be 4 cents (pay-as-you-go), 3 cents (2500 minute package), 2 cents (6500 minute package), and 1.5 cents (25,000 minute package).

The follow examples assumes you are using a 2 cents per minute package.

If you make a 45 second phone call, it will be billed as 30 second initial (1 cent) + 3 x 6 second (3 x 0.2 = 0.6 cents) = 1.6 cents.

If you make a 20 second phone call, it will be billed as 30 second = 1 cent.

This billing unit has huge impact for dialers when answering machines are skipped. It means calls answered by machine will mostly be billed not for a full minute but for half a minute.