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	<title>IVR Business Phone System &#124; Outbound IVR and Inbound IVR &#187; IVR Usage</title>
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		<title>Automated Customer Service Survey</title>
		<link>http://voicent.com/ivr/blog/index.php/ivr-usage/1007/automated-customer-service-survey</link>
		<comments>http://voicent.com/ivr/blog/index.php/ivr-usage/1007/automated-customer-service-survey#comments</comments>
		<pubDate>Fri, 07 Jan 2022 01:32:12 +0000</pubDate>
		<dc:creator>Voicent</dc:creator>
				<category><![CDATA[IVR Usage]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=1007</guid>
		<description><![CDATA[Hello, I&#8217;d like the option to send customers to an automated customer service survey if they agree to it at the end of our calls.  Would Voicent be able to do this for me with our current phone system? Yes, &#8230; <a href="http://voicent.com/ivr/blog/index.php/ivr-usage/1007/automated-customer-service-survey">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>How to purchase right setup for automated inbound survey</title>
		<link>http://voicent.com/ivr/blog/index.php/ivr-usage/991/how-to-purchase-right-setup-for-automated-inbound-survey</link>
		<comments>http://voicent.com/ivr/blog/index.php/ivr-usage/991/how-to-purchase-right-setup-for-automated-inbound-survey#comments</comments>
		<pubDate>Wed, 22 Apr 2020 22:59:50 +0000</pubDate>
		<dc:creator>Voicent</dc:creator>
				<category><![CDATA[IVR Usage]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=991</guid>
		<description><![CDATA[The following are questions and answers related to setting up a new account for inbound survey. The customer has already created an advanced IVR app using the trial account. 1 What features do I need to purchase to run just &#8230; <a href="http://voicent.com/ivr/blog/index.php/ivr-usage/991/how-to-purchase-right-setup-for-automated-inbound-survey">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>IVR apps utilize CRM data</title>
		<link>http://voicent.com/ivr/blog/index.php/ivr-usage/989/ivr-apps-utilize-crm-data</link>
		<comments>http://voicent.com/ivr/blog/index.php/ivr-usage/989/ivr-apps-utilize-crm-data#comments</comments>
		<pubDate>Wed, 22 Apr 2020 01:04:05 +0000</pubDate>
		<dc:creator>Voicent</dc:creator>
				<category><![CDATA[IVR Developer]]></category>
		<category><![CDATA[IVR Usage]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=989</guid>
		<description><![CDATA[All tools on the Voicent software platform use the same Voicent CRM to manage customer data. Thus it is only natural to utilize Voicent CRM data in IVR apps. This article IVR apps utilize CRM data shows how to do &#8230; <a href="http://voicent.com/ivr/blog/index.php/ivr-usage/989/ivr-apps-utilize-crm-data">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://voicent.com/ivr/blog/index.php/ivr-usage/989/ivr-apps-utilize-crm-data/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>IVR apps during coronavirus pandemic</title>
		<link>http://voicent.com/ivr/blog/index.php/ivr-usage/984/ivrapps-during-coronavirus</link>
		<comments>http://voicent.com/ivr/blog/index.php/ivr-usage/984/ivrapps-during-coronavirus#comments</comments>
		<pubDate>Sat, 18 Apr 2020 19:28:46 +0000</pubDate>
		<dc:creator>Voicent</dc:creator>
				<category><![CDATA[IVR Developer]]></category>
		<category><![CDATA[IVR Usage]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=984</guid>
		<description><![CDATA[Recently we got a lot of requests for creating IVR apps to better automate tasks during the coronavirus pandemic. The following app is created for a janitorial service company to better manage store inventories of cleaning supplies, such as toilet &#8230; <a href="http://voicent.com/ivr/blog/index.php/ivr-usage/984/ivrapps-during-coronavirus">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Average Phone Survey Time</title>
		<link>http://voicent.com/ivr/blog/index.php/ivr-usage/975/average-phone-survey-time</link>
		<comments>http://voicent.com/ivr/blog/index.php/ivr-usage/975/average-phone-survey-time#comments</comments>
		<pubDate>Wed, 16 Oct 2019 17:25:43 +0000</pubDate>
		<dc:creator>Voicent</dc:creator>
				<category><![CDATA[IVR Usage]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=975</guid>
		<description><![CDATA[I am the owner of a political consulting firm and have been recently looking at political polling software like yours and couldn&#8217;t find on your website the average time of your phone call surveys and was wondering if you have any &#8230; <a href="http://voicent.com/ivr/blog/index.php/ivr-usage/975/average-phone-survey-time">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Start an answering service</title>
		<link>http://voicent.com/ivr/blog/index.php/ivr-usage/972/start-an-answering-service</link>
		<comments>http://voicent.com/ivr/blog/index.php/ivr-usage/972/start-an-answering-service#comments</comments>
		<pubDate>Fri, 13 Sep 2019 22:59:13 +0000</pubDate>
		<dc:creator>Voicent</dc:creator>
				<category><![CDATA[IVR Usage]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=972</guid>
		<description><![CDATA[With Voicent cloud service, starting your own answering service could be easier. Whether you are just yourself working from home or a small business with overseas agents, all you need is a computer with internet connection. Traditional answering service software &#8230; <a href="http://voicent.com/ivr/blog/index.php/ivr-usage/972/start-an-answering-service">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Customer Satisfaction Survey Questions for Call Centers</title>
		<link>http://voicent.com/ivr/blog/index.php/ivr-usage/965/customer-satisfaction-survey-questions-for-call-centers</link>
		<comments>http://voicent.com/ivr/blog/index.php/ivr-usage/965/customer-satisfaction-survey-questions-for-call-centers#comments</comments>
		<pubDate>Fri, 13 Sep 2019 22:40:24 +0000</pubDate>
		<dc:creator>jennifer</dc:creator>
				<category><![CDATA[IVR Usage]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=965</guid>
		<description><![CDATA[Whether you’re a big player or a startup owner for any B2B or B2C trade, customer satisfaction lands a top spot as one of businesses&#8217; holy grails. Not only for the telemarketing industry, but usually, it covers any kind of &#8230; <a href="http://voicent.com/ivr/blog/index.php/ivr-usage/965/customer-satisfaction-survey-questions-for-call-centers">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://voicent.com/ivr/blog/index.php/ivr-usage/965/customer-satisfaction-survey-questions-for-call-centers/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>How to Improve Telemarketing Engagements</title>
		<link>http://voicent.com/ivr/blog/index.php/ivr-usage/967/how-to-improve-telemarketing-engagements</link>
		<comments>http://voicent.com/ivr/blog/index.php/ivr-usage/967/how-to-improve-telemarketing-engagements#comments</comments>
		<pubDate>Sat, 08 Jun 2019 00:31:00 +0000</pubDate>
		<dc:creator>jennifer</dc:creator>
				<category><![CDATA[IVR Usage]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=967</guid>
		<description><![CDATA[On one side of the coin in keeping customers happy, the saying ‘The customer is always right’ rings true in so many levels. But the other side of the coin, in a nutshell which explains ‘happy employees make happier customers’, &#8230; <a href="http://voicent.com/ivr/blog/index.php/ivr-usage/967/how-to-improve-telemarketing-engagements">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://voicent.com/ivr/blog/index.php/ivr-usage/967/how-to-improve-telemarketing-engagements/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Multiple Language Survey Design</title>
		<link>http://voicent.com/ivr/blog/index.php/general/955/multiple-language-survey-design</link>
		<comments>http://voicent.com/ivr/blog/index.php/general/955/multiple-language-survey-design#comments</comments>
		<pubDate>Wed, 30 May 2018 18:04:24 +0000</pubDate>
		<dc:creator>Voicent</dc:creator>
				<category><![CDATA[IVR Developer]]></category>
		<category><![CDATA[IVR General]]></category>
		<category><![CDATA[IVR Usage]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=955</guid>
		<description><![CDATA[The new survey designer is actually pretty powerful. As long as your app does not require back end integration (database, website, email etc.), it can pretty much define any interactive apps. This article explains how to handle branches in an &#8230; <a href="http://voicent.com/ivr/blog/index.php/general/955/multiple-language-survey-design">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Inbound Phone Survey App</title>
		<link>http://voicent.com/ivr/blog/index.php/general/953/inbound-phone-survey-app</link>
		<comments>http://voicent.com/ivr/blog/index.php/general/953/inbound-phone-survey-app#comments</comments>
		<pubDate>Wed, 30 May 2018 03:07:18 +0000</pubDate>
		<dc:creator>Voicent</dc:creator>
				<category><![CDATA[IVR Developer]]></category>
		<category><![CDATA[IVR General]]></category>
		<category><![CDATA[IVR Usage]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=953</guid>
		<description><![CDATA[The survey app defined in the previous article can also be used for inbound voice survey. To do so, simply go to Setup, PBX, IVR app, select the Edit button to change the app for the phone number. In the &#8230; <a href="http://voicent.com/ivr/blog/index.php/general/953/inbound-phone-survey-app">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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