Start an answering service

With Voicent cloud service, starting your own answering service could be easier. Whether you are just yourself working from home or a small business with overseas agents, all you need is a computer with internet connection.

Traditional answering service software and equipment are pretty expensive. With our cloud service, you can just sign up for a monthly service that starts less than $50.

Screen Pop

One key feature for any answering service software is to notify which client (the business you are helping to answer the phone calls) is called. This can be set up easily on Voicent software by using an automatic screen pop up. When a call is answered, a screen with the call script will shown on your screen. The script will inform you or your agent what to say, normally by announcing the business name.

To set this up, go to Setup, PBX, IVR app page, select the phone number, select Edit and then choose the desired script.

Auto Attendant

To save you even more time, you can setup auto attendant for each phone number. For example, if people just want to know the direction or office hour of the business, you can set up an auto attendant to automatically answer these questions.