3.1 Create a Record Element

A record element is used to record caller voice message. A record element sets the IVR system in recording mode and record the audio stream on the phone line to an audio file. To simplify the first two lessons, a prompt element (Password Correct) is used instead of a record element.

Delete an Element

Select Password Correct element, press the Delete key.

Create a Record Element

Select Get Password element, then click the record element icon on the program toolbar. Set the element name as Record Message, and touch tone key response as 123.

Order of Transitions

When a new element is added, it is added to the end.

The order of child elements (transitions) is important. The evaluation of transitions starts from the transition to the first child. The above call flow diagram will not produce the correct result. For example, if the caller enters the correct password 123, the system first evaluates the condition of the first transition, password_count < 3, and it will be true. So the system will set Password Incorrect element to be the next active element. Of cause, we can change the condition of the first transition to eliminate this problem. But the easiest way is to move the newly added element to the top of the child list.

To move up, select Record Message element, press the move up icon on the toolbar.

Add Recording Prompt

The message should prompt the caller to start recording and to press the pound key when finish. To add an prompt item, select the element (Record Message), select Properties, and then choose the Prompt tab. Click the New button to add a new prompt.