5.1 Create an Outbound IVR Application

To create an IVR application for BroadcastByPhone, select File > New (For BroadcastByPhone) from the program main menu. The initial call flow diagram contains three element: BBP Outbound Call, Live Answer, and Answering Machine as shown below:

Elements under the Live Answer element are used to handle calls answered by live human; while elements under the Answering Machine element are used to handle calls answered by answering machine or voicemail systems.

Create Initial Call Flow Diagram

Create 4 new elements: Home or Cell, Home, Cell, and Play Message as show below. All are prompt elements. We'll add more control in later sections.