Includes expanded Dashboard, dynamic campaign management, conference calls and chat capabilities

MOUNTAIN VIEW, CA, March 19, 2014 –Voicent’s popular communication dashboard can have an even greater impact on organizational efficiency, thanks to the inclusion of dynamic campaign updating, conference call and chat functions included in Voicent’s latest software release.

The dashboard has been providing Voicent users with role-defined access to a wide variety of communication tasks and responsibilities, such as handling inbound calls, responding to successful outbound bulk marketing campaign calls, CRM records, agent coaching and management, reporting tools and much more.

With the 9.1 release, which is now available for download at Voicent.com, users get the ability to create and run dynamic campaigns that will automatically update and contact new leads as they are obtained. This built-in automated process relieves employees of the need to manually enter new leads into on-going phone, SMS or email campaigns.

Voicent enables all campaigns to be run from one Call Center CRM window, making it easy to manage multiple, simultaneous campaigns.

Release 9.1 also enables users to easily exchange chat messages with colleagues, customers and prospective customers. The ease and pinpoint-timing of these messages can often make the difference between losing and closing a sale, or delivering disappointment or delight on a customer service call.

The integration of chat into the Voicent dashboard also enables your staff to communicate with incredible efficiency, near instantly and effortlessly delivering important information to colleagues located across the room or halfway around the world.

When a fast and easy discussion involving multiple people is needed, the Voicent dashboard’s new Conference Call feature can make it happen.

“The central point of Voicent software is to get all the benefits of new communication technology—the speed, automation and cost-efficiency—without having to deal with frustrating complexity or the need for weeks of training,” said Jerry Scharf, Voicent’s director of marketing and communication.

“With the 9.1 release, Voicent is perfecting a fully integrated, highly sophisticated business communication system that is contained within an intuitive, user-friendly, desktop dashboard that displays all the tools and information a staff member needs to do his or her job effectively and efficiently,” Scharf added.

Also new in release 9.1:

• Increased customization options for Voicent’s built-in Call Center Customer Relationship Management (CRM) tool, or for the legacy or third-party CRM applications that easily integrate with Voicent.
• Ability to create, launch and manage phone, text, and email campaigns dynamically, all from one window in Call Center CRM.
• Ability to customize and set automated processes for handling various types of sales leads and calls from prospective customers.

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About Voicent
Voicent has, for more than a decade, designed and developed innovative, easy-to-use business communication software to exploit the dramatic cost-efficiency and flexibility of emerging Internet Protocol (IP) technologies such as Voice over Internet Protocol (VoIP). The company has more than 10,000 satisfied customers around the world.
Headquartered in Mountain View, California, next door to Google’s corporate campus, Voicent provides a full-line of integrated business communication software solutions for professional-grade Call Centers, automated Customer Relationship Management (CRM), automated business processes such as appointment reminders, IP-based PBX and Interactive Voice Response (IVR), and communication software suites for mass broadcasting of highly personalized one-to-one marketing and customer-service messages via telephone, SMS (text messages) and email.
Voicent’s solutions, which install in minutes and work with point-and-click ease over standard laptop or desktop computers, eliminate the need for costly telephony equipment and dependence on phone company technicians, while providing world-class, sophisticated business communication features such as automated workflows, automated call management, on-hold music, multilingual voice prompts, automated attendants, automated phone menu systems, and automated monitoring and management of staff training, resource usage and regulatory compliance.