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Phone CRM Telephony CRM
Just point and click to have your company IVR system designed and deployed

How to Use
Frequently Asked Questions
Features & Benefits
Feature comparison
Product demo
 
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Comparable IVR systems cost thousands of dollars! There’s simply no other system out there that offers what Voicent IVR Studio does for such an affordable price

Professional Edition $299
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Phone CRM What is CRM
CRM - short for Customer Relationship Management, is a software solution for companies to manage customer information in order to be more productive and profitable. Each interaction, email or phone, are generally added to the customer database, and staff can retrieve the information later. Voicent Telephony CRM automatically saves all phone contact information.
Phone CRM CRM Integration
Voicent Telephony CRM enables agents to quickly gain access to customer information on inbound and outbound calls, increasing operational efficiency and providing an improved customer experience. For example, all calls with caller ID are automatically saved. When a customer calls back, a screen popup with customer profile and call history is displayed on an agent's computer. Based on the customer's category, it can further direct which IVR application to use to answer the call.

Telephony CRM - Seamless integration of phone and CRM

Phone CRM Telephony CRM

Voicent Telephony CRM is a customer relationship management (CRM) solution specifically designed to manage all telephone interactions with customers. Voicent Telephony CRM enables you to create and maintain a clear picture of customers in order to be more productive and more profitable.

Voicent Telephony CRM is easy to use, automatic, and affordable.

Video: Product demo

Ideal Customer Phone Interaction Solution

Improve Productivity
  Automatic customer information screen popup for incoming calls
Automatic management of customer information
  Automatically capture relevant information from your callers and save them in the CRM database
Better management of different customers
  Direct caller to different IVR applications based on customer category

Telephony CRM Key Features

Customer information screen popup for all incoming calls
Automatically save all inbound call with caller ID and name
One-click launch of BroadcastByPhone or AgentDialer
Manage customer profile and contact history
Support unlimited customer categories
Forward to different IVR application based on customer category

IVR Studio Editions

Shareware, Professional, and Enterprise
Please see Feature comparison for details

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