Voicent's Telephony CRM is a Customer Relationship Management tool for managing telephone interactions with customers, enabling you to automatically collect and organize customer information and then instantaneously call it up when the customer calls or when you call the customer. CRM you can even have your phone system automatically recognize and direct an individual customer's class to a specific phone extension or department.

That enables even small businesses to have sophisticated phone systems that increase their credibility and the confidence of clients and prospective clients.

It is one time purchase only. There is no setup fee, no monthly recurring bills and no usage limit. No expensive hardware is required. Only your computer.

This Windows-based software uses VOIP technology to make and receive calls through your computer. The calls are delivered either through a VOIP channel, such as SIP or Skype, or through your regular phone lines. The software works with your business phone system and is fully integrated with Voicent outbound dialers.

Whenever there is an incoming call, Telephony CRM automatically displays a screen popup as shown above. You can click Contact History button to get all customer contact records, and click the button labeled ... to get customer profile. Once the phone call is finished, this call record is automatically saved. Besides the screen popup, you can also choose to have Telephony CRM to show a information box in the Windows taskbar notification area.

Click-to-Call - From customer's profile or call list, you can click a button to launch Voicent Agent Dialer, which then enables you to record, play a pre-recorded audio file, transfer call, all by the click of a button.

Improve Productivity - Automatic customer information screen popup for incoming calls.

Improve Record Keep - Automatically capture relevant information from your callers and save them in the CRM database.

Improve customer service - Better management of different customers. Direct caller to different IVR applications based on customer category.

Improve efficiency - Automatic dial out by the press of a button.

Fully integrated with your Phone System

Fully integrated with Voicent Agent Dialer

Works with VOIP service or corporate PBX systems

Customer information screen popup for all incoming calls

Automatically save all inbound call with caller ID and name

One-click launch of BroadcastByPhone or AgentDialer

Forward to different IVR application based on customer category

Manage customer profile and contact history

A desktop or laptop computer with Windows 2000/2003/XP/2008/Vista/Windows 7 operating system.

A phone service: could be a VOIP/internet phone service, a PBX system with SIP extensions, or a traditional analog phone line (requires voice modem)

It's absolutely free to download and try Voicent's Telephony software. You don't need a credit card or even to supply an email address to try it.

Download Free Trial