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Comparable IVR systems cost thousands of dollars! There’s
simply no other system out there that offers what Voicent
IVR Studio does for such an affordable price
Offers
and Editions
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| CRM - short for Customer Relationship
Management, is a software solution for companies to manage
customer information in order to be more productive and
profitable. Each interaction, email or phone, are generally
added to the customer database, and staff can retrieve the
information later. Voicent Telephony CRM automatically saves
all phone contact information. |
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| Voicent Telephony CRM enables agents to
quickly gain access to customer information on inbound
and outbound calls, increasing operational efficiency and
providing an improved customer experience. For example, all calls with caller ID are automatically
saved. When a customer calls back, a screen popup with customer
profile and call history is displayed on an agent's computer.
Based on the customer's category, it can further direct which
IVR application to use to answer the call. |
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Telephony CRM
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