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Voicent and Behavior Based Customer Engagement

What is behavior-based customer engagement?

Behavior-based customer engagement is simply a better way of engaging your customers with the right messages at the right time. For example, instead of dripping emails based on a fixed schedule, as the current business platforms do, Voicent's behavior-based customer engagement personalizes and automates marketing/sales content for every customer who comes in contact with your business -- all based on each individual customer's behavior.

On the Voicent platform, behaviors are tracked in the customer's journey through the buying process. Customer journeys consist of milestones (or goals) and a set of actions to motivate customers to move toward their next milestone. These milestones are specified by your business's workflow and can be easily created and modified in the Voicent platform. This feature enables customer engagement to be not only incredibly personalized and well-timed, but also perfectly adaptable to each individual customer's behavior.

Automated Personalization

Voicent's workflow engine is a powerful tool for sales and marketing automation. An integral part of the Voicent platform, automation fully utilizes the power of analyzing customer behavior, and it has all Voicent's communication tools at its fingertips. Your business processes can be easily implemented as triggers, progresses, and advanced flows.

Unified Platform

Voicent's behavior-based customer engagement solution is customer-intelligent and customer-centric. It unifies communications for sales, marketing, and customer service.

Voicent's Agent Dashboard

Voicent's Agent Dashboard is a unified desktop for sales agents to access everything they need to close a sale. Whether it is sending an email or text message, making and answering phone calls, accessing customer CRM records, all can be accomplished with a few clicks.

Voicent Platform

On the Voicent platform, the same tools can be used to engage customers whether they are just learning your products and services, or they are close to the purchase. Voicent's unified platform also ensured data sharing across all functional departments within an organization.

Voicent's Manager Dashboard

Voicent's Manager Dashboard is a specialized tool for managing campaigns and supervising agents. The tool provides real-time and historical tracking and reporting of agent performance and availability, campaign performance, resource utilization, call monitoring, call recording and whisper coaching.

Omni-channel

Voicent provides voice, text message, email, chat, and web communication tools. These communication channels are perfect for sales, marketing, and customer service for a broad range of customers. Broadcasting tools are fully automated tools to deliver personalized messages in voice, text, and email to a large list. Inbound tools, such as PBX and IVR, are used to satisfy customers through professional phone navigation menus and customer self-service. Voicent offers powerful outbound dialers. These dialers are integrated with Voicent CRM and 3rd party CRMS. They also come with various operating modes: autodialer, predictive dialer, power dialer, preview dialer, and progress dialer.

Hosted or On-Premise

All Voicent software is available through on-premise solutions and hosted solutions. Voicent's hosted and on-premise solutions are the same, with the same features and even the same user interface. The only difference is where the server software is installed.

Why Use Hosted

Why Use On-Premise

Scalable & Flexible

Voicent's business platform is incredibly scalable, so you can handle millions of customers at the same time without compromising the quality of your sales/marketing/service. Use our business automation platform to propel your customers to the next step in the purchasing process, through personalized phone, text, and email automation.

Smart automation at its finest.

By using Voicent's intelligent communication tools, you'll be able to communicate with your clients smarter and more efficiently.

Voicent clients experience 3x revenue growth in as little as one year.

Voicent clients experience revenue growth

More than a CRM. More than a sales acceleration platform.

Click Here to See A Visual Explanation of Voicent

On average, Voicent software gives you 119% more features than our competitors.

Voicent software gives you 119% more features than our competitors