Perfect question for auto dialer

This is what I like to do. I will provide a list of customers that I want your program to call and a audio file that I also have will play when they answer the phone and if they hit one which would mean they do not want us to call them anymore it will go into a do not call list, so when we go to call the next time the program should read the DNC Do not call list and skip the numbers in that list so they won’t get a call also if the customer due not answer the phone a audio file I have will play and leave a message. Also want my company phone number to show on there phone So can you help

This question actually describe the auto dialer perfectly.

First, create an auto dialer message.

  1. Select the Setup, Campaign, Message menu. Click the Add button
  2. Give the message template a name, select Interactive Message (press-1), click Continue
  3. Select an audio file for live answer
  4. In the Confirmation section, select press 9, then choose Opt Out
  5. Select an audio file for machine answer
  6. Save the message template

Then run and re-run the campaign as usual, make sure the select the newly designed message template for your campaigns.

When someone presses 9, the dialer will set the Do Not Call field automatically. Next time you run the same list, the contacts that have Do Not Call checked will not be called.

Also, please note your live answer audio message must inform people to press 9 to opt out.

Posted in Auto Dialer, General |

Is cold calling dead? Over 70% say no

“Do you find true cold-calling (on the phone, not email) works in 2023″?

According to a recent survey by saastr, most respondents answer with no. Here are the breakdowns:

Yes, cold phone calling works: 41%
Works a little, but not much: 33%
No, cold phone calls don’t work 26%

It is a simple survey question and and according to the author, a log of phone-based cold calling may not be 100% cold. In many cases, it is in responds to certain actions, such as visiting a website or attending an event. But the conclusion seems that many companies are still conducting businesses over the phone successfully.

Posted in News |

Auto dialer campaign getting too many customers

How do i configure the dialer so that it does not dial when there is no agent available? Currently, it begins to dial out, even if there is no agent available. This will be very wasteful of resources if the system continues to create outbound calls while the agent is already on a live call. Sure, the inbound callback route should be open, but there should not be new press 1 calls being made while the agent is speaking to a prospect and unavailable.

If you are using a predictive dialer, the dialer will automatically pause and resume based on the availability of the agents. Because in this mode, agent must be available immediately once there is a live call.

For auto dialer, normally customers are expected to wait for the calls being transferred after they press 1, so even there is no available agent at that time, customer will stay on line. Also, the connection ratio is much lower in auto dialer campaigns than predictive dialer campaigns, so it is more efficient to keep dialing even if there is no agent available.

The key is to make the press 1 to use queued transfer, which will put customer in a transfer queue. If you consistently getting a full queue, you may consider to reduce the number of channels for a campaign. And as a last resort, you can always manually stop and resume a campaign.

Posted in Agent Dialer, Product Usage |