In rare cases, a campaign can be marked as Finished when the list is not completed. This is a system problem and you should open a ticket to report it.
Unfortunately, the campaign marked as Finished cannot be resumed.
There is a workaround to call the remaining contacts on the list.
- Go to the Campaign summary page, click the Campaign Details button
- Click Mass Update button, choose an unused field, for example, Contact Status, set it to “Contacted“. Do the update
This step marks the contacts already called by this campaign as Contacted. The missing contacts will not be marked since they are not called and will not be in the campaign details page.
- Now you can run another campaign with the same list. At the first page, make sure to expand Advanced List Criteria
- Click the Add Group button, then select “Contact Status“, “Not Equals To“, “Contacted”
This setting tells the dialer to only call contacts in the list AND the Contact status is not marked in step 2.
- Continue as usual
Please note it is important to choose an unused field in step 2. The example above uses the Contact Status field. If it is used in some call disposition rule or maybe manually updated by agents, then you must choose a different field.