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May 3 2013
Automated Workflow Management
Labor-saving, efficiency-raising sophistication with point-and-click ease
The danger of high-volume marketing campaigns is achieving success so quickly or at such an unprecedented level that it overwhelms your organization's ability to respond with timely professionalism.
When that happens, great opportunities to win business can easily turn into great opportunities to disappoint customers or destroy your credibility with prospective customers.
That’s why Voicent gives you the ability to easily create and manage Automated Workflows that—without any human effort--provide around-the-clock service responding to on-line information requests, executing scheduled follow-up tasks, and helping human staff get involved when needed to close a sale or provide a needed human touch.
With Voicent’s Automated Workflow Management system, organizations can achieve exceptional levels of service quality and customer satisfaction by:
* Eliminating mistakes, forgotten follow-ups, and other oversights that are common in manually managed workflow processes, imposing a new standard in organizational discipline and attention to detail.
* Maintaining absolute brand consistency with rigorous adherence to carefully scripted message content, tone, frequency and formatting.
* Improving staff morale, effectiveness, collaboration and productivity by eliminating human involvement in boring, repetitive tasks and managing vast amounts of minutiae.
Because Voicent’s Automated Workflows can be created and managed with point-and-click ease, they provide organizations with incredible agility and speed. Workflows can be easily added or adjusted to adapt to new organizational needs or to respond to competitive challenges.
Voicent’s Automated Workflow Management system is perfect for:
* Scheduling, tracking and notifying staff of required follow-up calls for sales or service.
* Providing 24/7 response coverage for inquiries from web pages or telemarketing campaigns.
* Effortlessly tracking and executing scheduled web, telephone, SMS and email marketing programs for lead nurturing and lead fulfillment.
* Ensuring thorough communication and distribution of information, status reports, and other required notifications to multiple parties, ensuring everyone is on the same page.
* Ensuring internal and external rules and governance policies are followed.
* Managing and communicating internal schedules such as training, vacation, work shifts.
Whether you need to design, create and implement Automated Workflows as you need them, or implement an established array of automated workflows to implement a sophisticated Business Process Management (BPM) plan, Voicent’s Automated Workflow Management system provides all the intuitive ease and rich technology you will need.
Automated Workflows are created in Voicent's IVR Studio and the workflow's progress can be monitored and managed through Call Center Manager. Virtually any process you want can be automated.
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What We Offer
Voicent gives you the tools to connect and engage with customers. We offer predictive dialers, auto dialers, marketing automation, inbound IVR handling, phone and text/SMS surveys, bulk SMS, email marketing, and more. Whether you're a small business owner, hospital, nonprofit, government agency, or a global call center, we're confident that our award-winning, feature-rich software will help you connect, engage, and succeed.
