Schedule Follow ups | CRM Interface

Follow ups and Callbacks


The callback time is specified in MILLIS, which is the epoch time in a computer system. For example, if you use Java, you can get the current time in epoch time using System.getCurrentTimeMillis();

You can also specify the callback time in NEXTSECONDS, which is time in the next x amount of seconds.

Use ID='CALLBACK_ID' if you are updating an existing record.

Use agent='AGENT_LOGIN_NAME' to specify which agent should perform the callback

The customer related information are specified in CUSID, PHONE, EXT.

Call back note is specified in NOTE

If the call back is complete, use DONE=1