Follow ups and Callbacks
The callback time is specified in
MILLIS, which is the epoch time in a computer system. For example, if you use Java, you can get the current time in epoch time using
You can also specify the callback time in
NEXTSECONDS, which is time in the next x amount of seconds.
ID='CALLBACK_ID' if you are updating an existing record.
agent='AGENT_LOGIN_NAME' to specify which agent should perform the callback
The customer related information are specified in
CUSID, PHONE, EXT.
Call back note is specified in
If the call back is complete, use