Author Archives: info

About info

The Voicent Support Team is proud to present to you their knowledge base articles, which cover a range of topics including software perks, call center guides, sales and marketing lead generation, and other predictive dialing-related topics.

What Is Predictive Dialing? [An In-Depth Look]

What is Predictive Dialing Software? Predictive dialer software uses advanced automatic dialing technology and intricate algorithms to match the number of agents available with the number of dialed calls being answered. Before this innovative software hit the scene, basic automatic … Continue reading

Posted in Predictive Dialer |

Political Robocalls & Phone Banking [Election Campaign Tips]

Due to the potentially volatile nature of elections, campaign organizers pull out all the stops to ensure victory for their candidate. In addition to tireless grassroots initiatives, political phone banking and robocalls are commonly used as a method to connect … Continue reading

Posted in Predictive Dialer |

What is Outbound Sales?

Outbound sales refers to sales teams who call leads generated by web forms, email subscriptions, or some other lead source. This can take the form of cold calls, where the lead hasn’t explicitly expressed their need for the service or … Continue reading

Posted in Predictive Dialer |