Voicent is profiled by Robert Poe on Toolbox.com’s VoIP news blog

Voicent’s Managed Services for Call Centers as alternative to costly hosted services got some nice attention from technology writer Robert Poe.

Poe’s profile on Voicent appeared in the VoIP news blog at toolbox.com.

Voicent’s development of robust Call Center solutions has offered businesses of all sizes an array of highly-focused and scalable software solutions.

You can learn more about our Call Center solutions–everything from predictive dialing to All-In-One total subscription offering, here.


Posted in Business, Call-center management, Voicent, VoIP |

Voicent introduces subscription service for Call Center software suites

Voicent has announced that its targeted Call Center product suites are now available through an on-demand subscription service.

The subscription service is part of Voicent’s innovative, managed alternative to Call Center hosting.  Using Voicent’s managed approach to Call Center sourcing, customers enjoy higher security and more control over valuable data, while paying substantially less than the cost of hosting service fees.

The last advantage of Hosted over Managed call center sourcing—monthly service payments rather than upfront software purchases—is eliminated with Voicent’s new subscription service, which provides customers with full access to every Call Center tool needed, for a low monthly cost.

Earlier this year, Voicent packaged its powerful Call Center software tools into suites designed with particular business objectives in mind.

The Call Center suites include:

Auto Dialer Suite, designed for state-of-the-art automated telephone campaigns and automated Customer Relationship Management.

Predictive Dialer Suite, designed for predominantly live-agent telephone campaigns and automated Customer Relationship Management.

Inbound Call Center Suite, designed for sophisticated call management including Interactive Voice Response (IVR) menus, phone extensions, call forwarding, voicemail boxes, automated Customer Relationship Management, and much more.

All in One Suite, providing automated telephone, email and text-messaging campaigns, predictive dialing tools and complete inbound and outbound call management.

All of Voicent’s Call Center suites include a central Call Center Manager enabling precise tracking, reporting and management of Call Center resources, campaign performance, agent performance and training, and much more.

Jerry Scharf, Voicent’s director of marketing, says the company’s entrance into the Software as a Service (SaaS) market exponentially increases Voicent’s value to customers both large and small.

“Voicent’s long-held advantage is its ease-of-use, excellent product integration and its buy-it-once, own-it-for-life licensing.  That means Voicent is not only an easy tool to learn and use, it’s also remarkably flexible and affordable,” Scharf said.

“With our new subscription program, customers can, for a low monthly cost, avail themselves of the specific tools they need. As needs grow or diminish, customers can adjust their communication tools to precisely match their needs. And the best part is, they can skip some extra charges like time-based usage fee that hosting vendors charge,” he added.

With the subscription service, customers will never have to worry about software upgrades or patches frequently required by operating system security improvements.  Subscribers will automatically get the benefits of new features and security improvements.

Unlike hosting service vendors, Voicent enables users to choose how and where their Call Center software will be installed, as well as which VoIP services they will use.  That latter advantage alone can save Voicent users 50 percent or more on phone charges because they are not limited to a hosting vendor’s phone service.

Voicent’s subscription program offers a simple, straightforward monthly fee.

All products that are included in the subscription package are Enterprise Edition, which means all product features are available to use without any additional charges. Voicent, users can take full advantage of the flexibility of VoIP technology to easily add or subtract lines or services, to take advantage of the most cost-efficient choices available.  Voicent users can choose to install and run their software on-site, or on competitively priced, leased cloud servers. Either way, users are able to keep more control and provide greater security for client information and data that otherwise would need to be handed to hosting vendors.  And, for customers who prefer the simplicity of hosted Call Center services, Voicent offers setup services in which all server leasing, software installation and configuration is performed.  Once the system is up and running, it is handed to the customer.

To learn more about Voicent’s Call Center suite Subscription Service visit http://www.voicent.com/call-center-suite/.

Posted in Business, Call-center management, technology, Voicent, VoIP |

A Voicent complaint that made us smile

We never, ever, ever want our customers to be unhappy, but we did receive an emailed complaint from a client recently that inspired a brief, but proud, smile.

The note wasn’t written angrily, but the writer was clearly perturbed. It seemed that his copy of AutoReminder, Voicent’s automated appointment scheduling and reminder system, had abruptly stopped working.

This was especially vexing, the writer said, because “nothing like this has ever happened in the more than 8 years I’ve been using” AutoReminder.

We quickly determined that the problem was a hard-drive failure.  But, we must admit, we did take a sweet moment to consider that this client had been using our product schedule, track and automatically telephone recorded appointment reminders–trouble free–for more than eight years.

So, how long has your Voicent product been working for you?  We’d like to offer a gentle reminder that your computer components are far more likely to fail before our software does.

Do you have a plan for reviewing and upgrading your equipment–especially business-critical computer equipment?

We enjoyed a proud moment from our client’s note, but it also reminded us that computer equipment will eventually fail and–from our experience–it will do so at inconvenient times.

Please accept this friendly advice: don’t wait for failure. Make plans to regularly upgrade your equipment.  In addition to avoiding unexpected failures, you’ll also get the advantages of improved hardware efficiency, as well as improved security and feature upgrades in updated operating systems and software–including Voicent’s.

Eight years ago, we released a pretty good version of AutoReminder.  Our current version is even better!

Posted in Automated appointment reminders, Business, technology, Voicent, VoIP |