Call Center Manager: Set Drop Rate Thresholds

Voicent Call Center Manager can automatically adjust outbound dialing speed to keep your dropped-call rate below a set threshold. This auto-pacing algorithm is based on current drop rate, campaign statistics, and the availability of agents.

Select a host name (the computer that runs Voicent Gateway), select Manager > Set Drop Rate Threshold from the program main menu.

Once set, Call Center Manager will automatically manage outbound campaigns to keep the drop rates below the set threshold. You should also see a red line in the drop rate performance window.