Stop log creation – Call Center Solutions

Hi Voicent, Our call center generates a couple gigabits of logs every day, how can we stop them from being created to improve performance?

One key problem with Call Centers is they amount of data they manage. When you have a Call Center running for a week straight it can produce quite an excessive amount of logs ranging from call records, to software performance. All logs combined can easily add up to a couple gigs. However, there is a way you can stop all logs from being created that will drastically improve performance, be aware though you can not submit any logs to use for email support if no logs are being created! To stop logs from being created simply open the “Voicent Gateway” go to “Setup” -> “Options” -> “Control” and select use the following SYSLOG server for logging, and entering anything even if it is not a valid IP address will just send all logs to that IP address, freeing up space on the server computer.