Major improvement in agent software

Voicent has made available release 9.0.1 on Aug. 4, 2013. The trial version of the software can be download directly from our website.

The main improvement for release 9 is in the agent software. The new Voicent Dashboard software will replace the old and difficult to use Remote Agent software. The following are key enhancements:

1. Major ease-of-use improvements, complete new user interface design to make agent more productive

2. Fully integrated with Voicent CRM, agents are able to manage customer CRM records directly in Dashboard

3. Fully integrated with Call scripting

4. Embedded browser that can automatically turn phone number to click-to-call buttons

5. Dialpad with call transfer, hold, resume, park, record, and click-to-play audio

6. Special window for entering call notes and buttons and dropdown box for quick call disposition

7. Visual display of incoming call ACD queues

8. Easy scheduling for customer callbacks, with automatic call back reminder

9. Fully integrated with Voicent FlexPBX for direct outbound dialing and voicemail

10. Customization for integrating with 3rd party software, such as CRM, scripting, and database system