Surveys are important to collect the information businesses and organizations need, from market research to customer satisfaction. Web based online surveys, coupled with email notifications, have made conducting a survey relatively easy. Companies like Survey Monkey and Google offers various free and paid survey solutions.
One main problem of online survey is get people to take the survey, for example, emails are easily ended up in spam folder. To make your survey more representative and accurate, you will need to expand your means to reach customers.
An alternative to online survey is to use automated telephone survey solutions. The phone survey can be the traditional voice calls, but also can be text message based. Traditionally, creating, conducting, and managing these surveys take a lot of technical know-hows.
With Voicent’s end-to-end survey solutions, it is really easy to create and manage these surveys. There is almost no added difficulty comparing with online web-based surveys. For example, you can use the same online form to create a survey app, instead of type in the questions, you can choose to use an audio file. You can also easily create branches in the survey, such as press 1 for English press 2 for Spanish.
Our platform also have real-time reporting, from easy to read pie chart, to detailed per call status. All presented in an intuitive fashion.
For more info, please see:
How to do an automated outbound phone survey?
How to setup an inbound phone survey?