Author Archives: info

About info

The Voicent Support Team is proud to present to you their knowledge base articles, which cover a range of topics including software perks, call center guides, sales and marketing lead generation, and other predictive dialing-related topics.

Questions about Voicent Agent Dialer…

Posted on May 3, 2013 | By info

Q – Can a predictive campaign play the intro message then transfer to the agent then can the agent play another message (as in the speil)? A – A message in Agent dialer can only be player once the call … Continue reading →

Posted in Call Center Software, Developer, Predictive Dialer, voip |

Does Voicent Agent Dialer work with Fonality or Eyebeam Softphone?

Posted on May 3, 2013 | By info

Will Voicent Agent Dialer (Predictive Dialer) work with Fonality or use the eyebeam softphone? Yes! Voicent software is compatible with Fonality (Business PBX system) and the software itself acts as a softphone. Therefore, you do not need eye beam softphone. … Continue reading →

Posted in Predictive Dialer, voip | Tagged , , , , , , ,

Benefits of SoftPhone over HardPhone

Posted on April 30, 2013 | By info

Using a hard phone is still valuable, but it is an outdated technology that many still fee like they “need”. The benefits of using a Soft Phone, integrated with Voicent Software: 1) Any information related to the customer that you … Continue reading →

Posted in Predictive Dialer |