Author Archives: info

About info

The Voicent Support Team is proud to present to you their knowledge base articles, which cover a range of topics including software perks, call center guides, sales and marketing lead generation, and other predictive dialing-related topics.

Using Predictive Autodialer to Forward Live calls to VOIP IPBX

Posted on April 19, 2013 | By info

Instead of using the predictive autodialer and remote users, we want the predictive autodialer to forward the live calls to our VoIP IPBX (i.e. a specific number). This number is connected directly to the Sales agent queue and our Call … Continue reading →

Posted in Call Center Software, Developer, Predictive Dialer, voip | Tagged , , , , , ,

Failed to get call status.

Posted on April 19, 2013 | By info

Error: Failed to get call status. This error has never been addressed by you. I have reported several times. You can try disabling your Call Center CRM and Call Center Manager as those will use computer resources. You are shareware … Continue reading →

Posted in Call Center Software, voip | Tagged ,

FlexPBX and Remote Agent status updates

Posted on April 3, 2013 | By info

I’m testing this and I have 2 agents both logged in & using RemoteAgent. One is on the local LAN and the other is not. One says idle and updates the status and the other says idle, no status update: … Continue reading →

Posted in Call Center Software, voip | Tagged , , , ,