Author Archives: info

About info

The Voicent Support Team is proud to present to you their knowledge base articles, which cover a range of topics including software perks, call center guides, sales and marketing lead generation, and other predictive dialing-related topics.

Agent Dialer – Direct Integration with Database

Posted on March 18, 2013 | By info

One of the main time consuming tasks within a call center, is managing your campaigns and call lists. All that importing and exporting most auto dialers require can be tedious and annoying. Voicent’s solution to this importing exporting problem is … Continue reading →

Posted in Predictive Dialer |

Call Center Manager – Currency Comparison with Rules Engine

Posted on February 2, 2013 | By info

I run a Debt Collection agency, and one of the problems I have with my existing predictive dialer / auto dialer system is that I can not transfer calls to certain agents based on certain things. I want to send … Continue reading →

Posted in Predictive Dialer |

Call Center Manager – Campaign, Agent, and Drop Rate reports coming to mobile devices!

Posted on January 25, 2013 | By info

January is an exciting month at Voicent Communications, we are rolling out a new update towards the end of the month that is jam packed with new features! We believe a Call Center’s Manager can never have too much control, … Continue reading →

Posted in Predictive Dialer |