Author Archives: info

About info

The Voicent Support Team is proud to present to you their knowledge base articles, which cover a range of topics including software perks, call center guides, sales and marketing lead generation, and other predictive dialing-related topics.

Java 7 Exploit

Posted on January 15, 2013 | By info

As of January 12th, Java 7 has been exposed to have an exploit that allows people to trick your computer into downloading and launching a file. The file could be a Trojan, virus, or any other malicious software. There is … Continue reading →

Posted in Call Center Software, Predictive Dialer |

No more dropped calls!

Posted on January 11, 2013 | By info

Voicent has just released a new feature called Dropped call roll over! This new feature essentially allows you to specify a IVR System to pick up the call before it is dropped. So even if all of your agents are … Continue reading →

Posted in Predictive Dialer |

Skill Based Routing

Posted on January 11, 2013 | By info

Our new Skill Based Routing allows Call Centers to optimize all traffic! With these new features you can easily rank your agents skill level, so instead of our system transferring to the most idle agent, they will now get transferred … Continue reading →

Posted in Call Center Software, Predictive Dialer |