Author Archives: info

About info

The Voicent Support Team is proud to present to you their knowledge base articles, which cover a range of topics including software perks, call center guides, sales and marketing lead generation, and other predictive dialing-related topics.

Predictive Dialer – Alternate Phone Numbers

Posted on January 11, 2013 | By info

Hello Voicent, does your software have the ability to specify multiple phone numbers for someone, and if the first number is not answered call the second number on file for them? Yes! One of our new features is the Alternate … Continue reading →

Posted in Call Center Software, Predictive Dialer |

Call Center Manager – Auto-Time Zone Adjustments!

Posted on January 11, 2013 | By info

Voicent Communications is happy to announce a new feature for Call Center Manager! A little background on the problem this new feature resolves is how a lot of companies do calling for all 50 States, and doing that you will … Continue reading →

Posted in Predictive Dialer |

Call Center Manager: New Report Feature!

Posted on January 11, 2013 | By info

Voicent Communications is happy to announce a new feature for Call Center Manager! Version 8.6.0 and later will now have the ability to view reports related to their agents. Some of the features in the agent report are as follows … Continue reading →

Posted in Predictive Dialer |