Author Archives: info

About info

The Voicent Support Team is proud to present to you their knowledge base articles, which cover a range of topics including software perks, call center guides, sales and marketing lead generation, and other predictive dialing-related topics.

Triggering a predictive call with the web API

Posted on July 31, 2014 | By info

After submitting a CRM record you will be returned an integer that is the customer’s ID number. With that ID number you can create a predictive dial call request for it. If an agent is available when the request is … Continue reading →

Posted in Predictive Dialer |

Tip: Calming customer rage

Posted on May 16, 2014 | By info

Consumers have very little time and patience for waiting on in-person support with their business. Since most consumers are “on the go” they desire the ability to get support wherever they are, whenever they want. In most cases, consumers will … Continue reading →

Posted in Predictive Dialer, Tips & Tricks |

Setting up Zoho Integration with Voicent Software

Posted on May 2, 2014 | By info

I already use Zoho CRM, is there a way for me to integrate that with Voicent’s dialer software? Voicent features a built-in integration option with Zoho CRM, making extremely easy to make use of your Zoho account along with Voicent … Continue reading →

Posted in Call Center Software, Predictive Dialer | Tagged , , , , , , , , ,