Author Archives: info

About info

The Voicent Support Team is proud to present to you their knowledge base articles, which cover a range of topics including software perks, call center guides, sales and marketing lead generation, and other predictive dialing-related topics.

The Different Kinds of Dialing – Preview Dialing, Force Dialing, and more

Posted on April 8, 2014 | By info

I see some places offering preview dialing, what is that? Also, what is force dialing, power dialing, etc. Preview dialing is when agents view the customer’s information first before requesting the system make the call. As the system goes through the … Continue reading →

Posted in Call Center Software, Predictive Dialer | Tagged , , , ,

Making the most of Agent Dialer’s answering machine detection and handling features

Posted on April 2, 2014 | By info

When I am predictive dialing can I have the program just skip answering machines or automatically leave a message? Voicent’s predictive dialer, Agent Dialer, can handle answering machines and voicemails in a couple of different ways. If you are most … Continue reading →

Posted in Call Center Software, Predictive Dialer | Tagged , , , , , , , , ,

FTC Call Center ‘Do-not-call’ and ‘Drop rate threshold’

Posted on March 24, 2014 | By info

In December 2002, the FTC (Federal Trade Commission) mandated a national Do Not Call list requirement for Call Centers & Auto Dialers. Additionally, they set strict guidelines regulating predictive dialing. The FTC set a maximum abandonment rate of 3% of … Continue reading →

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