Author Archives: info
Setup Predictive Dialer with SugarCRM Screen Popup
I saw a knowledge base titled “Setup Predictive Dialer with SugarCRM Screen Popup” on July 1, 2013. I want to achieve the same thing, but I’m not entirely sure how to find the link. How do I exactly integrate predictive/agent … Continue reading
Posted in Call Center Software, Developer, Predictive Dialer, voip
Tagged agent, agent dialer, crm, dialer, integrate, integration, predictive, predictive dialer, sugar, sugar crm, sugarcrm, voicent
World’s Largest Debt Collection Operation Settles FTC Charges, Will Pay $3.2 Million Penalty
The world’s largest debt collector has been fined $3.2 million by the Federal Trade Commission. Expert Global Solutions(EGS) and its subsidiaries have agreed to stop harassing consumers with allegedly illegal debt collection calls. The law they violated was the number … Continue reading
Posted in Predictive Dialer
Tagged agent dialer, agentdialer, auto dialer, call center, call center manager, call center software, call center solution, ccm rules, ccm rules engine, ccmre, contact center, Dial plan, failed.line unavailable, fcc, federal communications commision, federal trade commision, ftc, predictive dialer, predictivedialer, rules engine
Dynamically change SIP Trunk based on Area Code dialed
Hello Voicent, I run a debt collection organization and currently collect debt from 5 states. I would like a dialer that offers the ability to dynamically change the Caller ID on an outbound phone call to try and match the … Continue reading