Hello, Is there is a DNC file kept in the program where I can add numbers, so when I upload any new numbers it can check against those numbers and delete them from the newly uploaded list.
Here are a few key points about how Do-Not-call call is managed by Voicent software.
1. A contact record has a field called Do Not Call, if it is checked, the dialer software will not make calls to that contact
2. When importing a list, by the default merge option, a duplicate record will not be created. A duplicate record is defined as a contact record with the same phone number or email.
So the entire contact database, with various lists, are served like a DNC list for importing. Please note other merge options during importing could create duplicate records.