Predictive Dialer – Setup Dialing Rule

Voicent Agent Dialer will dial the phone numbers exactly as you entered. For example, if you enter 408-999-9999 in the Agent Dialer spreadsheet, the system will dial 4089999999. For long distance, you might need to add 1 in front of the number. Or if it is a local number, you should just enter 999-9999 without the area code.

If you do not want to change the number in the spreadsheet, you could set up the dialing rule on Voicent Gateway. Please click on the Voicent Gateway icon, select Setup > Options > Outbound. In the dialog window, please set the appropriate dialing rules.

The “Dial x for outside line” can be used more creatively. To Voicent system, it is just a prefix to be dialed before the main number. For example, you can specify “*67″ to block your caller ID, or some calling card access number.