Call Center Manager – Auto-Time Zone Adjustments!

Voicent Communications is happy to announce a new feature for Call Center Manager!

A little background on the problem this new feature resolves is how a lot of companies do calling for all 50 States, and doing that you will be potentially calling 4 time zones at once. 8:00 AM to 5:00 PM does not cut it if it is only 2:00 PM in California, you would still want to call.

This is where the Auto-Time Zone Adjustments come in, they will look at the allowed call time frame and based on the area code of the number you are dialing, to auto-adjust the time frame to allow a call from Eastern Standard Time at 8:00 PM to Pacific Standard Time at 5:00 PM, allowing Call Centers around the world to operate for an additional three hours!