Predictive Dialer

Predictive Dialer Features

Predictive Dialer: Dialing Features

Predictive Dialing Mode

In predictive dialing mode, calls connect with an agent only when a live person answers the call. If the call does not get picked up, the system dials the next phone number automatically until a call connects.

Progressive Dialing Mode

When your agents complete a call, Voicent software automatically dials the next person on the list for them. This removes between-call waiting time for your agents, thus boosting productivity.

Preview Dialing Mode

Your agents can view info about the customer (call history, industry, age) and decide whether to place the call. When the system makes the call, your agents will have formed a personalized strategy for talking with the customer.

Click to Call Dialing Mode

Click to dial any phone number instantly. Your agents can pick and choose which numbers to call whenever they want.

Alternate Phone Dialing

Built-in alternate phone system allows you to dial multiple phone numbers with an escalation system.

Lightning Fast Connection

With our industry leading algorithm we can connect you to human pick-ups within seconds while handling answering machines so you don't have to.

Federal DNC Compliance

Voicent Predictive Dialer software is compliant with Federal Do-Not-Call lists

Unlimited Phone Numbers

Upload a huge list and call them all! We won't charge you fees or extra costs for having too many phone numbers.

Answering Machines, Live Answers, and Line Busy

Our software will detect when a call have been answered by a live human, an answering machine, or a disconnected or busy line. Call dispositions are displayed in detailed call reports and in the campaign summary page.

Automatic Retries

Automatic retries for specified call results, such as machine answer, no answer, or line busy.


Make thousands of simultaneous calls on a single, ordinary computer.

Call Volume Pacing

Waits for agent to wrap up their current call before resuming the next call

Custom Caller ID

Use your own number for caller ID on our hosted service and on-premise software.

Call Progress Detection

Call progress detection algorithm fine tuned over the last 10 years to provide the best accuracy possible.

Server controlled call list

Your calling phone number list is controlled by the server