With Release 9.0.1, Voicent introduced Voicent Dashboard, a unified agent desktop software that puts the customer at the center of all interactions - phone, text message, email, and social media. By providing customer information accurately and integration with business process seamlessly, Dashboard enables agents to deliver superior customer experiences for your organization.
Fully integrated with Voicent CRM, agents are able to manage customer CRM records directly in Dashboard
Fully integrated with Call-scripting
Embedded browser that can automatically convert phone numbers to click-to-call buttons
Includes a dialpad that can transfer, hold, park, record, and play audio during calls.
Includes a special window for entering call notes with buttons and dropdown box for quick call disposition.
Visually displays incoming call ACD queues.
Easily schedule for customer callbacks, with automatic call back reminders.
Fully integrated with Voicent FlexPBX for direct outbound dialing and voicemail
Allows integration and customization with 3rd party services and software such as Salesforce.com, SugarCRM, ZohoCRM, and MySQL.
Salesforce has be seamlessly integrated into the Voicent Dashboard for an effortless experience. Customer contact information will automatically get created in the crm, or updated as neccessary.
Click Here for more information.
SugarCRM has be seamlessly integrated into the Voicent Dashboard for an effortless experience. Customer contact information will automatically get created in the crm, or updated as neccessary.
Click Here for more information.
ZohoCRM has be seamlessly integrated into the Voicent Dashboard for an effortless experience. Customer contact information will automatically get created in the crm, or updated as neccessary.
Click Here for more information.
A desktop or laptop computer with Windows 2000/2003/XP/2008/Vista/Windows 7/8 operating system.
A phone service: could be a VOIP/internet phone service, a PBX system with SIP extensions, or a traditional analog phone line (requires voice modem)
It's absolutely free to download and try Voicent Dashboard software. You don't need a credit card or even to supply an email address to try it.
Click here to download our free trial!