Soft IVR

Soft-IVR is a software only solution that utilizes a third-party service provider for telephone services. Voicent IVR system, when used with Skype, is a typical Soft-IVR system. Soft-IVR software are installed on site and there is no hardware to install or configure.

When an incoming call is active, Voicent IVR system directs Skype to answer the call. Once the call is answered, the active IVR application on Voicent Gateway is used to control the call flow. For example, it might ask the caller to enter a telephone extension for call transfer.

Soft-IVR solutions are much easier to be integrated with existing IT infrastructure, since they are deployed on site. For enterprise that security is a must, this deployment choice can reduce a great deal of complexity. Compared with a fully hosted IVR solutions, or a completely self-hosted IVR solutions, Soft-IVR solutions provide the best of both worlds while at the same time avoid their shortcomings.