Hi, for several years now I’ve been working with your Broadcast by Phone software to deliver parliamentary and political messages in New Zealand for the NZ Labour Party. We’re at the stage of wanting to extend our deployment and flexibility. I’d like to know if IVR studio needs to be purchased with each edition of broadcast by phone or if one IVR studio installation can distribute designed messages to multiple Broadcast by Phone installations.
We’re interested in touch tone responses and primarily we’d like to be able to record our own ‘Thank you and Goodbye’ messsage to replace the default one following touch tone confirmation. As you can imagine the political limitations of a non-New Zealand accent at the end of the call make it almost unusable for us currently. We own a number of Standard installations and are considering upgrading to Professional and potentially increasing our number of installations. Thanks for your help.
We are always glad to hear from our long time customers. For IVR deployment, you must have IVR Studio for each installation and you must have BBP Professional Edition or Enterprise Edition.