IVR handle no input
I have a question regarding IVR Studio. I have defined a call flow in the IVR Stdio which first greets the caller with a welcome message and then it gives an option to select a language from the two (1: English, 2: Arabic). What i want to do is that if the caller does not press a button (1 or 2) within a few seconds, it should default to English. How can i implement that in IVR Studio?
Yes, you can easily handle the situation. Add a 3rd element below 2 (Arabic), in the “Transition from parent element” box, select “System throws exception”, and then select “noinput”.
Basically, if there is no user input, the system will execute the specified element.