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What is an IVR (Interactive Voice Response) ?

IVR – short for Interactive Voice Response – is an automated telephony system that interacts with callers, collects information and directs calls to the appropriate recipient. An IVR system (IVRS) consents a combination of touch-tone keypad selection and voice telephone input and responsible for appropriate responses in the form of various media such as, voice, fax, call-back and e-mail.

Brief Overview

Voicent IVR (Interactive Voice Response) Studio delivers high-quality caller experiences by enabling you to easily build logical, fast, crystal-clear navigation of phone system menus and options.

Voicent IVR studio and Voicent gateway has built-in support for speech recognition. No not need to call any other programs in order to use it. The speech recognition engine is the default one and it is part of Microsoft.

The IVR Studio can be built to have conditional statements allows you to utilize the DID number anywhere in the IVR Studio software.

IVR studio is user friendly, no hassle.  All you need is a desktop or laptop computer with Windows 2003/XP/2008/Vista/Windows 7, 8 Operating System.  A phone service: could be a VOIP/internet phone service, a PBX system with SIP extensions, or a traditional analog phone line (requires voice modem and XP operating system). And you’re good to go!

Advantages with IVR platform

It allows callers to get answers to standard inquiries simply and easily, and in seconds, without the need for an operator or agent. Making it cost saving self-service.

It automatically captures relevant information from your callers and directs them to the appropriate agent to handle their call.

It enables your customers to get the information they need, when they need it. Your Voicent IVR application is working even when you’re not, or it can transfer important calls to your cell phone.

It is fully integrated with Voicent BroadcastByPhone Autodialer. Fully automated interactive outbound call applications to generate sales leads and keep in touch with your customers.

Additionally, we have a one time phone support service you can purchase to allow us to remotely log in and take a look at your IVR Design. As with all Voicent software, you buy it once and own it for life. Because there are no monthly fees or per-call charges, you get the highest Return-On-Investment (ROI) and the lowest Total Cost of Ownership (TCO).

Free Trial IVR platform

The free download has no time limit! Meaning you can take your time to evaluate all Voicent products. Also, you can design Voicent inbound and outbound system to accept payment processing by phone, from numeric digit collections to voice recognition.

IVR has unlimited index box. However, each line will support up to 5 extensions.


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