How To Build An IVR System To Collect Orders Through The Phone

Ever wanted to start a Sandwich Deli Shop? It may sound cheesy (provolone to be exact), but what if you were able to obtain sandwich orders for your shop without even picking up the phone? You can! Using a fully functional IVR system, a hungry sandwich consumer can simply complete his or her order through the phone by listening to a series of prompts and by crunching numbers to appropriately obtain the sandwich you want. After that, the order is displayed to the craftsman’s screen so he can begin to form that captivating sandwich that everybody loves. In the case you have a large order, you can redirect these calls to an agent in which a human interaction is nedeed. The possibilities of using IVR are limitless. By having an interactive voice response, you don’t even need to pick up the phone which inevitably increases work productivity as you construct beautifully, hand-made works of art. Sounds too good to be true? Well it’s not. Interactive Voice Response Platforms allow you to do so with ease. Take a look below.

Interactive Voice Response softwares allow you to construct automated replies to make your life easier. Having automation towards incoming calls not only saves time, but allocates more room  to tackle a variety of different tasks that being on-call restricts. IVR is not limited to only incoming calls, but you can construct diagrams for outbound calls and text messages. IVR solutions come equipped with features such as keypad and voice response mechanisms, as well as the ability to deliver high end client experiences without even talking on the phone. In any situation you can redirect calls accordingly by ensuring clients a 24/7 customer service you maintain. Not just in a sandwich shop environment, but a case where time sensitivity matters, redirecting calls to an individual who can solve the issue at hand is prone to be a sure success.