Author Archives: info

About info

The Voicent Support Team is proud to present to you their knowledge base articles, which cover a range of topics including software perks, call center guides, sales and marketing lead generation, and other predictive dialing-related topics.

SPA3102 VOIP Service Error: 503 Service Unavailable

Posted on January 10, 2013 | By info

VOIP Service Error: 503 Service Unavailable for the SPA3102 can be a result of not allowing enough hang up time. To solve this problem from occuring you will need to modify a setting inside Voicent Gateway. Open “Voicent Gateway” and … Continue reading →

Posted in Predictive Dialer |

Setting Up Vocalocity

Posted on December 18, 2012 | By info

Trying to setup vocalocity, help!!! Hi, Here is a link to an article on setting up Vocalocity: http://voicent.com/predictive-dialer/blog/index.php/predictive-dialer/104/setup-vocalocity-voip-service-2 In order to find your SIP Credentials you need to: First, log into the online user interface (http://my.vocalocity.com). Click the “Extensions” link … Continue reading →

Posted in Predictive Dialer |

Generate Random Numbers

Posted on December 18, 2012 | By info

Hi Voicent, How do I generate random numbers to be using my broadcast??? Generating random numbers is very easy and I will explain to you how to do it. Open BroadcastByPhone or AutoDialer and select “List” -> “Generate List…” On … Continue reading →

Posted in Predictive Dialer |