Author Archives: info

About info

The Voicent Support Team is proud to present to you their knowledge base articles, which cover a range of topics including software perks, call center guides, sales and marketing lead generation, and other predictive dialing-related topics.

Predictive Dialer with Automated In-House Do Not Call List

Posted on December 10, 2012 | By info

i run a call center with 5 agents and around 30 lines, our in-house do not call list requires my agents to manually add numbers, does your predictive dialer have an in-house do not call list that is integrated with … Continue reading →

Posted in Predictive Dialer |

Stop log creation – Call Center Solutions

Posted on November 27, 2012 | By info

Hi Voicent, Our call center generates a couple gigabits of logs every day, how can we stop them from being created to improve performance? One key problem with Call Centers is they amount of data they manage. When you have … Continue reading →

Posted in Predictive Dialer |

NexVortex SIP Trunk Setup

Posted on November 21, 2012 | By info

When you sign up for NexVortex you should be sent an email containing your setup configuration, you will need: Authorization User Authorization Password Proxy Server Domain SIP ID/User ID The authorization user and password are randomly generated strings. They are … Continue reading →

Posted in Predictive Dialer, voip | Tagged ,