Author Archives: info

About info

The Voicent Support Team is proud to present to you their knowledge base articles, which cover a range of topics including software perks, call center guides, sales and marketing lead generation, and other predictive dialing-related topics.

National Association of Insurance Commissioners (NAIC) Sets Up Consumer Call Center in Aftermath of Superstorm Sandy

Posted on November 21, 2012 | By info

According to the Insurance Journal, the National Association of Insurance Commissioners (NAIC) are working cooperatively with state insurance regulators to help the victims of Superstorm Sandy. As a way to assist field calls and respond to residents’ needs, the NAIC … Continue reading →

Posted in Call Center Software | Tagged , , ,

SPA3102 – 410 Gone SIP Message

Posted on November 20, 2012 | By info

When we were doing a setup for two SPA3102s in parallel mode, we ran into a weird problem. One would make a call while the other one would report ’410 Gone’, which we have never seen before. After our troubleshooting … Continue reading →

Posted in Predictive Dialer |

Microsoft Dynamics CRM Integration

Posted on November 20, 2012 | By info

I am a CRM developer working on Microsoft Dynamics CRM 2011 and we are also running Shoretel 9.2 with a PRI Trunk. I’m interested in integrating the Predictive Dialer with our CRM and I was wondering if this functionality could … Continue reading →

Posted in Predictive Dialer |