Author Archives: info

About info

The Voicent Support Team is proud to present to you their knowledge base articles, which cover a range of topics including software perks, call center guides, sales and marketing lead generation, and other predictive dialing-related topics.

Multiple Agent Pop Up Windows

Posted on November 15, 2012 | By info

we have a hard phone system and are looking to add an auto-dialing soft phone to our system, can your predictive dialer transfer to multiple agents at once letting the available agent(not talking on a hard phone) to accept the … Continue reading →

Posted in Predictive Dialer |

SPA3102 Dial Plan

Posted on October 27, 2012 | By info

Dial plans can be very confusing at first glance. However they are an invaluable feature of the SPA-3000′s so you should at least learn the basics of how they work. The following dial plans are to show how to use … Continue reading →

Posted in Predictive Dialer | Tagged ,

Call Center Manager – Rules Engine

Posted on October 16, 2012 | By info

Introduction CCM Rules Engine Keys Campaign Keys Call Keys Line Keys Agent Keys Operators Built-In Functions Examples BroadcastByPhone Example AgentDialer Example IVR Studio BroadcastByPhone Example Introduction The Call Center Manager(CCM) Rules Engine is a new tool created by Voicent Communications. … Continue reading →

Posted in Call Center Software | Tagged , , , ,