Author Archives: info

About info

The Voicent Support Team is proud to present to you their knowledge base articles, which cover a range of topics including software perks, call center guides, sales and marketing lead generation, and other predictive dialing-related topics.

Samsung Officeserv 7400 PBX “Failed.Line Unavailable”

Posted on October 5, 2012 | By info

We’re setting up auto dialer with a Samsung Officeserv 7400 pbx. We have the sip extensions, and we can see they are getting registered with Voicent Gateway. However, when we try and send out a broadcast, we keep getting “Failed.Line … Continue reading →

Posted in Predictive Dialer | Tagged , , , , , , ,

U.S Department of Transportation Funds Tyler, Texas its own Call Center

Posted on July 11, 2012 | By info

According to Jacksonvilleprogress.com, the US Department of Transportation grants $231,000 to the city of Tyler, Texas with the intention that the money will be used to establish an One-Stop Regional Transportation Call Center. The call center will be located in … Continue reading →

Posted in Call Center Software |

911 call center faces problems

Posted on May 24, 2012 | By info

In a recent article by stamfordadvocate.com, Stamford, Connecticut’s 911 dispatch center faces problems with poor performance, e.g., the dispatchers are taking way too send information to officers on duty–It takes about 10 minutes. According to Matrix Consulting Group, a California … Continue reading →

Posted in Call Center Software |