Author Archives: info

About info

The Voicent Support Team is proud to present to you their knowledge base articles, which cover a range of topics including software perks, call center guides, sales and marketing lead generation, and other predictive dialing-related topics.

Spammers Wreak Havoc at AT&T Call Center

Posted on May 1, 2012 | By info

According to courthousenews.com, Several of AT&T’s call centers have been receiving numerous anonymous email spam messages. These email messages were distributed via AT&T’s internal email distribution systems. These phony messages told the call-center employees to go home “in an orderly … Continue reading →

Posted in Call Center Software |

US Corporation Using US Taxpayer Money to Train Overseas Call Center Employees

Posted on April 27, 2012 | By info

A recent article by The Paramus Post suggests that the U.S tax payer money is being used to train overseas Filipino call center workers. USAID, a government agency providing U.S economic and humanitarian assistance for more than 40 years, has … Continue reading →

Posted in Call Center Software |

Call Center Falls Victim to a Keylogger

Posted on April 27, 2012 | By info

A Mumbai based call center reports that the entire company’s IT infrastructure had been compromised by a keylogger trojan. The virus was able to capture important customer data and sell it to hackers worldwide. Not long ago, the call center … Continue reading →

Posted in Call Center Software |